Contact Us


If you need any help with your order, would like to make an enquiry regarding a product or service, or simply wish to make a comment, we value all feedback so please fee free to contact us.

We aim to answer all email enquiries within 1 working day.  If your enquiry is in relation to the cancellation or amendment of an order, please contact us by telephone to ensure this is carried out before your order is dispatched.

You can also check our FAQ page, however if you're unable to find the information you require there, there are several ways to get in touch:


Email: Sales@RobinsandSons.co.uk

(24 hrs, 7 days a week)


Phone: 01792 202696 - answerphone available to take messages

Monday to Friday - 09:00 - 17:00

Saturday / Sunday / Bank Holidays - Closed. Although we are not contactable by phone, all email enquiries will be answered


During busy selling periods e.g November / December (Christmas), March / April (Easter) we're often busy in the chocolate room whipping up batches of delicious goodies, so can't always get to the phone, but please leave a message on the answerphone and we promise to get back to you as soon as possible.