Worldwide Delivery Charges and Information

 

COVID-19 DELIVERY UPDATE - DECEMBER 2020

OUR CURRENT PROCESSING TIME FOR ORDERS IS 4-5 WORKING DAYS.

Due to a large increase in sales and restrictions on staffing and movement due to COVID-19 outbreak / lockdown, our current turnaround time for orders is 4-5 days instead of our usual 2-3 days. We will continue to do our best to get all orders out as quickly as possible, but would be incredibly grateful for your patience. Sincerely apologies for any inconvenience caused.

 

We accept all major forms of card payment including MasterCard, Visa Credit, Visa Debit, American Express and Apple Pay. 

accepted payment types credit card icons 

 UNITED KINGDOM (Mainland) 

FREE Standard UK Delivery on orders over £39 

Standard Delivery  (*3 days delivery aim)                                       £3.45

First Class  (*1-2 days delivery aim)                                                   £3.99 

COVID-19 DELIVERY DELAYS - *Royal Mail standard services have delivery 'AIMS' and are NOT 'guaranteed' delivery timescales. There are delays and disruption to postal services in many areas of the UK, therefore please be aware items may take longer to reach their destination.

 

Large / greater value orders - Should you wish for the added security of tracking and insurance, please contact us and we'll be happy to provide a competitive quote from a reputable and reliable courier. These are provided in real time and will be the most competitive quotes available online.  

 

COVID-19 - INTERNATIONAL DELIVERIES - Please be advised that although we are still offering worldwide delivery, the disruption and delays currently being suffered by many services under the current climate means we are unable to guarantee when items will reach their destination. 

EUROPE

DPD Economy delivery 3-4 day delivery (trackable)
£0.01 – £200.00                       £24.99

 

Austria (EU)

Hungary (EU)

 Spain

Azores (EU)

Irish Republic (EU)

 Greece

Balearic Islands (EU)

Italy (EU)

 Slovenia

Belgium (EU)

Latvia (EU

 Gibraltar

Bulgaria (EU)

Lithuania (EU)

 

Corsica (EU)

Luxembourg (EU)

 

Croatia (EU)

Madeira (EU)

 

Cyprus (EU)

Malta (EU)

 

Czech Republic (EU)

Monaco (EU)

 

Denmark (EU)

Netherlands (EU)

 

Estonia (EU)

Poland (EU)

 

Finland (EU)

Sweden (EU)

 

France (EU)

Romania (EU)

 

Germany (EU)

Slovakia (EU)

 

 

 

  

REST OF THE WORLD

AUSTRALIA

International Express Delivery (4 Day Delivery) 

£0.01 - £50.00      - £26.99

£50.01 - £100.00      - £36.99

£100.01 - £250.00      - £59.99

Over £250 - please contact us 

UNITED ARAB EMIRATES

International Express Delivery (3-4 Day Delivery)

£0.01 - £50.00      - £28.99

£50.01 - £100.00      - £48.99

£100.01 - £250.00      - £69.99

Over £250 - please contact us

USA 

International Express Delivery (3-4 Day Delivery)

£0.01 - £50.00      - £26.99

£50.01 - £100.00      - £36.99

£100.01 - £250.00      - £49.99

Over £250 - please contact us

CANADA

International Express Delivery (3-4 Day Delivery)

£0.01 - £50.00      - £26.99

£50.01 - £100.00      - £36.99

£100.01 - £250.00      - £49.99

Over £250 - please contact us

HONG KONG

International Express Delivery (3-4 Day Delivery)

£0.01 - £50.00      - £26.99

£50.01 - £100.00      - £36.99

£100.01 - £150.00      - £49.99

Over £250 - please contact us

International Orders delivery charges information

As courier firms calculate shipping costs using both weight and dimensions of the package, costs can be difficult to predict using value of order alone, so for customer ease we've calculated shipping costs on estimates.

You will NOT be charged any extra than stated and if our applied shipping charges is significantly higher than the actual courier charge, the excess will be refunded. Similarly, for higher value orders (over £250), rather than levy unnecessarily excessive costs for higher value orders, we're more than happy to calculate an accurate quote based on your potential order, with NO OBLIGATION on your part to accept or complete the order once you have the quote.

All delivery services are insured and fully trackable, and we always 'price check' courier quotes to ensure we provide the most competitive service available.

 

FAQ 

Can I have items sent to different addresses?

Delivery charges are per SINGLE ADDRESS, but if you require items to be sent to multiple addresses, please contact sales@www.RobinsandSons.com prior to placing order, where we can assist and advise you of any additional charges that will apply.

How quickly do we dispatch orders?

Orders are dispatched within 2 working days (except corporate and larger orders - to be advised upon request). International Orders / Europe - Although we promise to dispatch from the UK promptly, we're unable to guarantee specific delivery dates or condition of confectionery on receipt (due to the delivery aims, schedules and mail storage conditions of different shipping operators). However, we only use reputable, established couriers with fully trackable delivery services, if you have any concerns or would like quotes for 'Guaranteed timescale delivery' services, please contact Sales@RobinsandSons.com. 

Can I order today but have it delivered at a later date?

Buy today, but have your order dispatched next month, 6 weeks, 6 months time. No matter how far in advance you purchase, delicious and freshly made chocolate will always be received. Add a note to your order telling us when you'd like your order DISPATCHED and we'll be happy to oblige. This option is FREE of charge. If you require an order to ARRIVE on a specific day, please let us know and we'll be happy to arrange a quote using a 'Guaranteed Delivery' service.

Do you send to PO Boxes?

Please note that we do not recommend sending orders to a PO Box, and cannot accept any liability for items sent to a PO Box address, that may not be delivered.

What if my order is damaged upon receipt?

Every order is securely packed in sturdy cardboard boxes, with insulating materials e.g. bubble wrap, styrofoam, to ensure it arrives in the best possible condition for maximum enjoyment. If however, you are unhappy in any way about the condition of the items upon receipt, please let us know and we'll put it right for you.